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If You’ve Just Experienced an Unattended Death
If a loved one has passed away and remained undiscovered, you are not expected to clean the space yourself. These situations can involve biological hazards that are not always visible and may pose health risks.
Once authorities have formally released the property, a trained professional can safely manage cleanup and disinfection. Our role is to take this responsibility off your shoulders so you can focus on what comes next.
We work with families, landlords, property managers, estate representatives, and public agencies across Eastern Ontario.
A Quick Video Message From Emma
Unattended Death Cleanup Services
Serving Ottawa, Kingston, and surrounding Eastern Ontario communities.
If you’ve found yourself in this situation, you’re likely overwhelmed and unsure of what to do next.
You are not expected to handle this alone — and you shouldn’t have to.
Emdecon provides professional unattended death cleanup services focused on safety, discretion, and respect. Our team is trained to address the health and structural risks that can arise in these situations, in accordance with all applicable provincial and local health and safety standards.
We only begin cleanup after formal clearance from police and the coroner. This allows families, property managers, and estate representatives to focus on next steps while we handle the physical cleanup with care and professionalism.
Why Families Trust Emdecon During Difficult Situations
- Discreet, unmarked service vehicles available
- No judgment — ever
- We handle everything from cleanup to proper disposal
- We can assist with insurance documentation
- You can speak directly with the owner (Emma)
What Happens When You Call Us
- You’ll speak directly with Emma (not a call center)
- We ask a few simple, respectful questions
- We explain what needs to be done — even if you’re unsure
- We can attend quickly, often same-day
- We handle everything from cleanup to safe disposal
Does Insurance Cover After-Death Cleanup?
In many cases, yes.
We can help guide you through the process and provide documentation if needed.
You do not always need to wait for insurance approval to begin.
Our After-Death Cleaning Process
1. Initial Call & Private Consultation
When you contact us, you’ll speak with a real person who understands that this is an incredibly difficult situation. We’ll ask a few simple questions to understand the property, the areas affected, and how urgently service is needed. We approach every call with compassion, discretion, and zero judgment.
2. On-Site Assessment
We attend the property to assess the affected area, identify safety concerns, and determine the scope of cleaning and restoration required. We look for visible contamination as well as hidden impact to flooring, subfloor, walls, contents, and odour-affected materials.
3. Containment & Safety Measures
Before cleanup begins, we establish proper safety controls to protect the rest of the property. Depending on the situation, this may include PPE, controlled work zones, and air filtration equipment to help reduce airborne particles and odours during the remediation process.
4. Removal of Affected Materials
Any unsalvageable or biohazard-impacted materials are carefully removed and handled according to proper protocols. This may include porous materials, contents, flooring, underlay, drywall, or other building materials that cannot be safely restored.
5. Detailed Cleaning & Biohazard Remediation
All affected surfaces are thoroughly cleaned, disinfected, and remediated using professional-grade products and proven procedures. Our goal is to return the space to a safe, clean condition while treating the property and situation with the utmost respect.
6. Odour Treatment & Final Detail Work
Where needed, we address lingering odours through targeted cleaning, air scrubbing, and additional treatment measures. We also perform detailed finishing work in the affected area so the space feels cared for, not just cleaned.
7. Support With Next Steps
We know families, landlords, property managers, and executors are often dealing with many moving pieces at once. We can help guide you through next steps, including documentation, insurance-related information, disposal coordination, and preparation for any further restoration work if needed.
Have Questions About Our Process?
We understand this is a difficult and often overwhelming situation. Please don’t hesitate to reach out if you have any questions whatsoever.
A Note From Emma
Hi, I’m Emma, the owner of Emdecon.
I know how overwhelming these situations can feel. My team and I approach every job with empathy, discretion, and zero judgment.
If you’re not sure what to do next, you can call me directly — I’ll walk you through it.
A Professional, Regulated Approach to Unattended Death Cleanup
Emdecon provides professional unattended death cleanup services across Eastern Ontario. Our work is highly technical, carefully regulated, and performed with discretion and respect for everyone involved.
Unattended death situations require specialized training and procedures that go beyond general cleaning. Our technicians are certified in trauma and biohazard remediation and follow strict industry and provincial health and safety standards to ensure thorough, compliant cleanup.
We coordinate with local authorities and only begin work once the property has been formally released by the coroner. When required, we also assist with insurance and documentation to help streamline next steps for families, property managers, and estate representatives.
