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What Happens When You Contact Us?
Fast response, thorough drying, and complete restoration.
- You’ll speak directly with a team member. No call centres
- We listen and understand your situation with care
- We explain exactly what happens next and answer any questions
- We can assess the situation by phone, photos, or an in-person visit
We handle everything from start to finish so you don’t have to.
WATER DAMAGE CAN TRAVEL BEYOND WHAT YOU CAN SEE.
Finding the Moisture Is Just as Important as Removing the Water
Standing water is often only part of the problem.
Water can migrate underneath flooring, behind baseboards, into wall cavities and through porous building materials. A surface may appear dry while moisture remains trapped inside the structure.
Depending on the loss, water damage may affect:
- Drywall and insulation
- Flooring and underlay
- Baseboards and trim
- Wood framing
- Subflooring
- Ceilings
- Cabinets and built-ins
- Contents and belongings
Professional moisture assessment helps determine how far the water has travelled, which materials can be dried and which may need to be removed.
OUR WATER DAMAGE RESTORATION PROCESS.
From Water Loss to a Clean, Dry Structure
Every water loss is different. Our restoration process is adapted to the source of the water, extent of damage and materials affected.
1. DAMAGE & MOISTURE ASSESSMENT
We inspect affected areas, identify the source of the water and assess how far moisture has travelled, including concealed areas where required.
2. WATER EXTRACTION
Standing water is removed using appropriate professional extraction equipment where necessary.
3. MATERIAL ASSESSMENT & CONTROLLED REMOVAL
Affected building materials are evaluated to determine what can be appropriately dried and restored. Materials that cannot be effectively dried or safely retained may require controlled removal.
4. STRUCTURAL DRYING
Commercial air movers, dehumidifiers and other professional drying equipment are strategically positioned to remove remaining moisture from the structure.
5. MOISTURE MONITORING
Moisture levels are monitored throughout the drying process, and equipment may be adjusted as conditions change.
6. CLEANING & RESTORATION PREPARATION
Once appropriate drying goals have been reached, affected areas are cleaned and prepared for repairs or reconstruction as required.
7. DOCUMENTATION
Photographs, moisture readings, equipment records and other project documentation can be provided where required.
Our goal is to handle the entire process efficiently so you can move forward with confidence.
PROFESSIONAL STRUCTURAL DRYING.
Removing the Water Isn't Enough
After visible water has been extracted, moisture can remain trapped inside drywall, framing, subfloors and other building materials.
Professional structural drying uses controlled airflow and dehumidification to remove that remaining moisture.
Depending on the loss, Emdecon may use:
Commercial Dehumidifiers
Remove moisture from the air and help create conditions that promote drying.
AIR MOVERS
Create targeted airflow across wet building materials.
Moisture Detection Equipment
Helps identify affected areas and track moisture conditions.
Air Filtration Equipment
May be incorporated where environmental conditions require additional air management.
Ongoing Monitoring
Moisture readings allow us to track drying progress and adjust equipment when necessary.
CONTROLLED DEMOLITION.
When Damaged Materials Can’t Be Saved
Not every water-damaged material needs to be removed.
Part of professional restoration is determining what can be effectively dried and what cannot.
Depending on the extent of the loss, controlled removal may be required for materials such as:
- Saturated drywall
- Wet insulation
- Damaged flooring
- Underlay
- Baseboards and trim
- Severely affected cabinetry
- Other materials preventing access to concealed moisture
Removing only what is necessary allows affected structural materials to be exposed, cleaned and dried while avoiding unnecessary demolition.
MOULD AFTER WATER DAMAGE.
Moisture Can Create a Second Problem
When building materials remain wet, conditions can become favourable for microbial growth.
That’s one reason responding to water damage quickly and drying the structure properly is so important.
If mould is already present, discovered during demolition or develops following a prolonged water loss, additional remediation may be required.
Because Emdecon provides both water damage restoration and mould remediation, we can address these interconnected issues through one coordinated remediation plan.
WHAT CAUSED THE WATER DAMAGE?
We Respond to a Wide Range of Water Losses
Water damage can originate from many different sources, including:
Burst & Leaking Pipes
Plumbing failures can release significant amounts of water into walls, ceilings and flooring.
Basement Flooding
Foundation leaks, groundwater and severe weather can introduce water into below-grade spaces.
Appliance Failures
Washing machines, dishwashers, refrigerators and water heaters can cause sudden losses.
Roof & Building Envelope Leaks
Water intrusion can affect ceilings, insulation, walls and concealed structural materials.
Sump Pump Failures
A failed or overwhelmed sump system can quickly lead to basement flooding.
Plumbing Overflows
Fixtures and plumbing systems can overflow and affect surrounding building materials.
Sewage Backups
Wastewater requires additional contamination-control procedures beyond conventional water restoration.
WHEN WATER DAMAGE BECOMES A COMPLEX LOSS.
One Property Can Have More Than One Problem
Water damage doesn’t always exist in isolation.
Emdecon specializes in complex property losses where multiple hazards or remediation requirements may exist at the same property.
MOULD
Prolonged moisture can create conditions favourable for microbial growth.
ASBESTOS
Water-damaged building materials in older properties may contain asbestos and require assessment before demolition.
SEWAGE & BIOLOGICAL CONTAMINATION
Contaminated water requires additional remediation and decontamination procedures.
STRUCTURAL DAMAGE
Extended water exposure can damage flooring, drywall, cabinetry and other building materials.
ODOUR
Water, microbial growth and contaminated materials can create persistent odours that require source removal and remediation.
One property. Multiple hazards. One coordinated remediation plan.
ASBESTOS & WATER-DAMAGED PROPERTIES
Before Demolition Begins
Water restoration sometimes requires opening walls, removing flooring or disturbing other building materials to access wet areas.
In older properties, some of those materials may contain asbestos.
Where suspect asbestos-containing materials could be disturbed during restoration, appropriate assessment may be required before demolition proceeds.
Emdecon also provides professional asbestos abatement, allowing us to coordinate complex water losses where hazardous building materials are encountered during restoration.
WHY CHOOSE EMDECON?
Restoration Expertise for Complex Water Damage
Water restoration requires more than removing visible water. The entire loss must be considered — including hidden moisture, damaged materials, drying requirements and potential environmental hazards.
Emdecon provides a coordinated approach to water damage restoration throughout Ottawa and Eastern Ontario.
24/7 Emergency Response
Help is available when unexpected water damage occurs.
IICRC Certified Firm
Professional restoration practices backed by industry training and standards.
Water + Environmental Remediation
Water damage, mould, asbestos and other environmental concerns can be managed through one company.
Professional Restoration Equipment
Commercial drying, filtration, containment and remediation equipment is available when required.
Complex Loss Experience
Our background in environmental and biohazard remediation allows us to address challenging conditions beyond conventional water extraction.
Clear Communication
We explain what we’re finding, what needs to happen and why throughout the restoration process.
INSURANCE DOCUMENTATION
Helping Document Your Water Loss
Water damage may be covered by property insurance depending on the cause of the loss and the terms of your policy.
Emdecon can provide project documentation such as:
- Photographs of affected areas
- Detailed scopes of work
- Estimates
- Moisture readings
- Equipment records
- Documentation of removed materials
- Invoices and project records
Your insurance provider ultimately determines coverage and reimbursement, but our team can provide documentation to help support the claims process.
24/7 WATER DAMAGE RESPONSE.
Water Doesn’t Wait. Neither Do We.
Whether you’re dealing with a flooded basement, burst pipe, appliance failure or another unexpected water loss, early action can help limit further property damage.
Emdecon can assess the affected areas, remove water where required, identify hidden moisture, establish professional structural drying and address additional hazards discovered during restoration.
Serving Ottawa, Kemptville and communities throughout Eastern Ontario.
CALL 343-338-0031
WATER DAMAGE RESTORATION FAQ
Here are answers to some of the questions our clients have asked about water damage restoration in Ottawa.
How quickly should I respond to water damage?
As quickly as reasonably possible. Water can migrate into building materials and concealed areas, and prolonged moisture can increase the extent of damage and create conditions favourable for microbial growth.
How do you know if water is behind the walls?
Professional moisture-detection equipment can help identify elevated moisture in building materials and areas that may not appear wet from the surface.
Does all wet drywall need to be removed?
Not necessarily. Whether a material can be dried depends on the type of water loss, extent of saturation, condition of the material and other factors. Our goal is to determine what can be appropriately restored and what requires removal.
How long does structural drying take?
Drying time varies depending on the extent of the loss, materials affected, environmental conditions and moisture levels. We monitor conditions during the drying process rather than relying on a fixed number of days.
Can water damage cause mould?
Prolonged moisture can create conditions favourable for mould growth. Prompt water mitigation and appropriate structural drying can help reduce the risk of secondary microbial growth.
What if asbestos is discovered during demolition?
If suspect asbestos-containing materials may be disturbed, appropriate assessment may be required before demolition continues. Emdecon also provides asbestos abatement services when required.
Our process includes targeted cleaning, removal of affected materials when necessary, and professional deodorization to address odours at the source, not just mask them.
Do you handle sewage water?
Yes. Sewage and wastewater require additional contamination-control and decontamination procedures. Emdecon provides dedicated sewage backup cleanup and remediation services.
Do you work with insurance?
Yes. We can provide estimates, photographs, moisture readings, scopes and other project documentation that may assist with an insurance claim. Coverage is ultimately determined by your insurance provider and policy.